Customer Support

Deflect tickets by surfacing answers from your help docs, videos, and past conversations.

The Support Team Bottleneck

Your support team drowns in repetitive questions while customers wait hours for answers that already exist somewhere in your docs, videos, or past tickets.

  • Manually writing and maintaining hundreds of FAQ entries takes weeks
  • Knowledge buried across help docs, training videos, and ticket history
  • Customers wait hours (or days) for answers to common questions
  • Support agents spend 60% of time on repetitive inquiries

Auto-Generate Support Knowledge in Minutes

  • Upload help docs, videos, or paste URLs — AI automatically extracts and generates Q&A pairs
  • No manual FAQ writing. Review and approve AI-generated answers in one click
  • Semantic search understands customer intent, not just keywords
  • Every answer includes source citations for transparency
15 minutes
Setup Time
2 weeks saved
vs Manual FAQ Writing

Real Impact on Support Operations

  • Customers get instant, accurate answers 24/7 without waiting for agents
  • Support teams focus on complex issues that need human expertise
  • Scale support without scaling headcount — automation handles repetitive queries
  • Knowledge stays current: update docs once, answers update automatically

Go Live in 3 Simple Steps

  1. 1
    Upload your help docs, training videos, or paste article URLs
  2. 2
    Review AI-generated Q&A pairs and approve what looks good
  3. 3
    Embed the chatbot widget or share the knowledge base link — you're live

Ready to get started?

Create your free account and see how Knowledge Base can help with customer support.

Get StartedLearn How It Works

Frequently Asked Questions

You can upload PDFs, Word documents, audio files (MP3, WAV), video files (MP4), images, and paste URLs or YouTube links. We handle extraction and transcription automatically.
When you upload content, our AI reads and understands it, then generates structured question-and-answer pairs with confidence scores. You don't need to write any prompts or FAQs manually — the AI does the heavy lifting.
Yes. While auto-generation is our core feature, you can always add, edit, or refine Q&A entries manually through the dashboard.
Each generated Q&A pair comes with a confidence score. Our review workflow lets you approve, edit, or reject every answer before it goes live — nothing is published without your sign-off.
Yes. You can customize colors, branding, and the welcome message for the embeddable chatbot widget to match your site.
Yes. Our REST API lets you query your knowledge base programmatically. Available on the Pro plan and above.
Most teams go from sign-up to a live chatbot in Minutes. Upload your content, review the auto-generated Q&A, and you're live.
Our AI supports content in multiple languages. The platform interface is currently in English, with more languages coming soon.
Absolutely. Many teams use our platform as an internal wiki or knowledge base for onboarding, HR policies, and internal documentation.
Yes. Our Free plan includes 1 knowledge base, 5 documents, and 50 queries per month — no credit card required.