Privacy Policy

Information We Collect

• Account information such as name, email address, and organization.
• Content you upload or connect for knowledge base generation.
• Usage data such as interactions with the app and feature usage.
• Support communications and related details.

How We Use Information

• Provide, operate, and maintain the Knowledge Base service.
• Process content to generate embeddings, summaries, and answers.
• Improve product performance, reliability, and user experience.
• Communicate with you about updates, support, and security issues.

Processing and Storage

We use third-party providers to process and store data:

• Cohere for reranking content.
• AssemblyAI for transcription.
• OpenAI for embeddings, chat, and summarization.
• Cloudflare R2 for object storage.
• Railway for infrastructure and PostgreSQL hosting.

Uploaded files are deleted after content extraction. We store extracted content, metadata, and derived embeddings to power the service.

Data Retention

We retain account and knowledge base data for as long as your account is active or as needed to provide the service. If you request deletion, we will remove your data within a reasonable timeframe, unless we are required to keep it for legal reasons.

Security

We apply reasonable administrative, technical, and organizational safeguards to protect your information. No system is completely secure, so we cannot guarantee absolute security.